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Shipping + Returns Policy

Delivery of Products 

Please allow at least fifteen (15) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be as quick as two (2) working days or may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension. Under no circumstances does The Buyers Collective ever warrant that it will meet a particular delivery date or time as this is out of our control when using third party couriers. If you are not home at the time delivery is attempted, a calling card will be left. It is your responsibility to follow the instructions on the calling card within a reasonable time frame. Instructions will be either to arrange a convenient time for re-delivery or collection from your local post office. A failure to not deliver on-time does not constitute a failure on the part of The Buyers Collective. 

If the Authority to Leave box is ticked you authorise The Buyers Collective to instruct our delivery providers to leave your parcel without a signature. In addition you indemnify The Buyers Collective against any claim for loss and/or damage relating to any or all items contained within this order.  We cannot guarantee the provider will leave the parcel, it is at their discretion. As such we recommend against choosing this option particularly in unsuitable delivery locations including addresses with high foot traffic, locations with no protection from the weather and some apartments and units. 

Orders will be delivered to the address entered by you at the time of placing your order.  The Buyers Collective do not check or cross check addresses with PayPal, other third party companies and couriers.  The Buyers Collective is not liable for lost parcels caused by incorrect delivery data input by you. 

 Pick Up of Products - Only VIP MEMBERS may opt to pick up your order from our warehouse located in Tarragindi.  When your order is packed and ready for you to collect you will receive a text and/or email. Collection is required within seven (7) business days.  If you cannot attend within seven (7) business days you must call us on 0405180695 or email us ( to arrange a mutually agreeable extension or pay to have the order shipped at a cost of $9.95 (Brisbane residents only).  Orders not collected within seven (7) business days will be cancelled. The products in the order will then be either a) re-stocked into our inventory in which case a re-stocking fee of $20 per order will be deducted from any refund payable or b) products that are discontinued or personal in nature are non refundable and will be donate.

Delivery Fees

Delivery fees are payable in addition to the purchase price of each product. A number of different delivery methods may be used depending on the type of order.

  • The Buyers Collective currently ships orders to QLD only.
  • You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:
    • special, non-stock and/or bespoke items;
    • heavy, bulky and/or awkward items; 
    • express or urgent deliveries; or 
    • bulk or large quantity orders.