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Terms And Conditions

  1. General

1.1 This websitewww.thebuyerscollective.com (the “Site”) is a shopping group where you can browse, select, suggest, show interest in and order products advertised on the Site from The Buyers CollectiveABN 93 006 104 181( “The Buyers Collective”, "TBC", “us” or “we”).

1.2 Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

1.3 Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.

  1. Disclaimer

2.1 The information contained in this site is provided in good faith on an "as is" basis. The Buyers Collective does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, The Buyers Collective is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, The Buyers Collective will endeavour to correct any inaccuracies on the site once The Buyers Collective becomes aware of them.

2.2 Illustrations and photos contained in this site are sample representation of the products available and variations may occur from time to time.

  1. Links

The Site may contain links to external websites that are not operated by us. The Buyers Collective does not make any endorsements, or representation as to the accuracy of the information contained within these websites. These links are provided for your convenience only and you agree that:

3.1 we make no representations or warranties, or have any responsibility or liability for those websites;

3.2 these links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites; and

3.3 you access and use the products and services made available at those sites solely at your own risk.

  1. Intellectual Property

4.1 You:

4.1.1 acknowledge that the copyright in the site, the software, design, text and graphics comprised in the site, the selection and layout of the site and the content and materials on the site (together, the “Materials”) are owned by or licensed to us;

4.1.2 must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and

4.1.3 must not frame or embed in another website any of the material appearing on this Site without our prior written consent.

4.2 You may:

4.2.1 store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and

4.2.2 print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

  1. Viruses

5.1 The Buyers Collective does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

5.2 You are responsible for scanning any information for viruses

5.3 You agree that The Buyers Collective has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

5.4 If The Buyers Collective is found to be liable this will be limited to the cost of supplying the information again.

  1. Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

6.1 using the Site;

6.2 completing your registration through the Site; and/or

6.3 obtaining or ordering Products from us using the Site.

  1. Changes to these Terms and Conditions

7.1 If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

7.2 Subject to clause 7.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

  1. Membership

8.1 You must eighteen (18) years old or over and provide full name, address, email address and phone number  complete the Membership registration process through the Site before placing an order for Products . You will receive an email confirming your subscription asking you to activate your account by creating password.  Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.

8.2 You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site.

8.3 If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

  1. Placing an Order for Products

9.1 You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

9.2 Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

9.3 We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

9.4 You agree to provide us with current, complete and accurate details when asked to do so by the Site.

  1. Acceptance or Rejection of an Order

10.1 We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.

10.2 Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

10.3 If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

  1. Cancelling an Order (by Us)

11.1 Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:

11.1.1 the requested Products in that order are not available; or

11.1.2 there is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or

11.1.3 that order has been placed in breach of these terms and conditions.

11.1.4 that order has been delayed by more than two weeks beyond the delivery time frame stated on the Product due to circumstances beyond our control.

11.2 If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

  1. Cancelling an Order (by You)

12.1 All processed orders cannot be changed, amended or cancelled once they have been dispatched from our warehouse or after 24 hours of placing your order. Please check your order confirmation email carefully which will be sent to your nominated email address to ensure all information is correct. Should you need to make any changes to your order The Buyers Collective must be notified within 24 hours of placing your order by calling 0405 180 695 or emailingthebuyerscollective@gmail.com. After the 24 hours time frame no changes or cancellations are permitted.

  1. Delivery of Products

13.1 Please allow at least fifteen (15) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be as quick as two (2) working days or may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension. Under no circumstances does The Buyers Collective ever warrant that it will meet a particular delivery date or time as this is out of our control when using third party couriers. If you are not home at the time delivery is attempted, a calling card will be left. It is your responsibility to follow the instructions on the calling card within a reasonable time frame. Instructions will be either to arrange a convenient time for re-delivery or collection from your local post office. A failure to not deliver on-time does not constitute a failure on the part of The Buyers Collective. 

13.2 If the Authority to Leave box is ticked you authorise The Buyers Collective to instruct our delivery providers to leave your parcel without a signature. In addition you indemnify The Buyers Collective against any claim for loss and/or damage relating to any or all items contained within this order.  We cannot guarantee the provider will leave the parcel, it is at their discretion. As such we recommend against choosing this option particularly in unsuitable delivery locations including addresses with high foot traffic, locations with no protection from the weather and some apartments and units.

13.3 Orders will be delivered to the address entered by you at the time of placing your order.  The Buyers Collective do not check or cross check addresses with other third party companies and couriers.  The Buyers Collective is not liable for lost parcels caused by incorrect delivery data input by you.

13.4 Pick Up of Products - Only VIP may opt to pick up your order from our warehouse located in Tarragindi.  When your order is packed and ready for you to collect you will receive a text and/or email. Collection is required within seven (7) business days.  If you cannot attend within seven (7) business days you must call us on 0405180695 or email us (thebuyerscollective@gmail.com) to arrange a mutually agreeable extension or pay to have the order shipped at a cost of $9.95 (Brisbane residents only).  Orders not collected within seven (7) business days will be cancelled. The products in the order will then be either a) re-stocked into our inventory in which case a re-stocking fee of $20 per order will be deducted from any refund payable or b) products that are discontinued or personal in nature are non refundable and will be donated.

  1. Prices, Fees and Charges

14.1 Prices

14.1.1 The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, The Buyers Collective reserves the right to change prices at any time before we accept an order from you.

14.1.2 All prices shown on this Site are in Australian Dollars (AUD).

14.1.3 We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

14.1.3.1 the purchase price of each Product that is ordered;

14.1.3.2 if delivery is required the delivery fee for delivering the Products to you;

14.1.3.3 All charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated).

14.2 Price

14.2.1 The purchase price of each Product is shown on the product list on the Site at the time you place your order.

14.2.2 You acknowledge that we are not required or obliged to match any prices for any Products, including matching any prices for a Product that is available from another retailers store or website.

 

 

14.3 Delivery Fees

14.3.1 Delivery fees are payable in addition to the purchase price of each product. A number of different delivery methods may be used depending on the type of order. 

14.3.3 The Buyers Collective currently ships orders to Australian only.

14.3.4 You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

14.3.4.1 special, non-stock and/or bespoke items;

14.3.4.2 heavy, bulky and/or awkward items;

14.3.4.3 express or urgent deliveries; or

14.3.4.4 bulk or large quantity orders.

  1. Your Obligations

You covenant and warrant that:

15.1 all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

15.2 the person receiving the Products at the Delivery Address is authorised by you to do so;

15.3 you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

15.4 you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

15.5 you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

15.6 you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

15.7 you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

15.8 you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;

15.9 you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;

15.10 you will check the labels on the Products before consumption or use; and

15.11 you will not:

15.11.1 use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

15.11.2 use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

15.11.3 make fraudulent or speculative enquiries, purchases or requests through the Site;

15.11.4 use another person’s details without their permission or impersonate another person when using the Site;

15.11.5 post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

15.11.6 tamper with or hinder the operation of the Site;

15.11.7 knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

15.11.8 use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

15.11.9 modify, adapt, translate or reverse engineer any portion of the Site;

15.11.10 remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;

15.11.11 reformat or frame any portion of the web pages that are part of the Site;

15.11.12 create accounts by automated means or under false or fraudulent pretences;

15.11.13 use the Site to violate the security of any computer or other network or engage in illegal conduct;

15.11.14 take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

15.11.15 use the Site other than in accordance with these terms and conditions; or

15.11.16 attempt any of the above acts or engage or permit another person to do any of the above acts.

  1. Warranty and Liability

16.1 The Buyers Collective accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded. However, where we are permitted by law, we will only:

16.1.1 in the case of goods, replace the goods, supply equivalent goods, repair the goods, pay you for the cost of replacing the goods (or of acquiring equivalent goods), or pay you for the cost of having the goods repaired.

16.2 Where we are permitted by law (and subject to clause 16.1):

16.2.1 we do not warrant or represent the suitability of the Site or a Product for any purpose; and

16.2.2 we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.

16.3 Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

  1. Returns

17.1 Change of mind

For exchanges or returns when it comes to a change of mind or incorrect choice, The Buyers Collective will happily exchange, refund or store credit any undamaged item(s) less delivery fee if they are returned to us within 30 days of making your purchase. When returning this to us you must ensure the product and packaging is returned in the same resealable condition as you received it. The product must be in its original packaging, intact and undamaged. It must reach us in this manner for the return to be approved. If the product and/or packaging is not in it’s original/new condition when received back at our warehouse the product will not be suitable for exchange/credit/refund. This includes any damages that occur in transit so please ensure the product is well packaged in it’s original packaging. We have a $15.95 prepaid return label you can purchase from us. This policy applies to customers in Australia only. Please allow up to 3-5 Business days for your return to be processed.

17.2 Damaged Product on Delivery

The Buyers Collective will replace any good/s that arrive at their destination faulty or damaged, provided a claim is made within 48 hours from the parcel being delivered and signed for. To confirm the damage we require photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.  To notify us of the damage please email us at thebuyerscollective@gmail.com.

Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 48 hours from its delivery, we are unable to assist you further under any circumstances.

17.3 Warranty Claims for Faulty Products

Warranty periods and rules will vary and are at the discretion of the brands not The Buyers Collective. As authorised stockists we will do everything we can to help you with your warranty claim and act on your behalf with the brands.

In some cases an image is sufficient for a warranty claim and in other cases the brands require us to get the product back from you for assessment. If this is the case, the faulty item is returned to The Buyers Collective at no cost to the customer. We will arrange for the cost of returning the product to us. If the product is deemed to be misused and not faulty upon assessment by the brand, you as the customer will need to bear the shipping costs of returning the item to us and then back to you which is our standard return shipping rate of $15.95 plus our standard shipping rate back to you of $9.95.

  1. Termination and/or Suspension of Account

18.1 We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions and:

18.1.1 the breach cannot be remedied; or

18.1.2 you fail to remedy the breach within 10 days of our notice to you of that breach; or

18.1.3 if there is an emergency.

  1. Do-It-Yourself and How-To Content

19.1 You acknowledge that the video clips and photographs contained in this Site may depict activities undertaken by qualified and highly trained professionals and/or experts.

19.2 You agree not to attempt to replicate any activities shown on this Site unless you have:

19.2.1 checked the service information and specification for the specific Product, vehicle or system that you are using or working on as the correct method may be different to any generic example shown in this Site;

19.2.2 obtained advice from the relevant qualified experts, tradespeople and/or professionals;

19.2.3 complied with all applicable laws, regulations and by-laws; and

19.2.4 employed safe practices for carrying out the activities.

19.3 The film and text transcript in this website are intended to be an information source only. The Buyers Collective makes no statements, representations or warranties about the accuracy or completeness of the films.

19.4 Subject to applicable laws, The Buyers Collective does not accept any liability (including, without limitation, liability in negligence) for any expenses, losses, damages, costs, accidents, injuries, deaths, fines, legal proceedings, suits, or any other law violations you suffered, incurred or made against you as a direct or indirect result of your access and use of this website and its contents (including but not limited to the films and the information in any films being inaccurate or incomplete in any way, and for any other reason).

19.5 The films in this website may be used or reproduced in whole for non-commercial and/or personal use provided that any reproduction is unaltered and that an attribution of the source is included. The film may not be altered, built upon or transformed. All information on this website is protected by copyright and other intellectual property rights. The text, images, graphics, sound files, animation files, video files and their arrangement on this website are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Copyright Act 1968 (Cth) and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 (Cth), all rights are reserved.

  1. General Provisions

20.1 If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

20.2 This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

  1. Privacy Policy and Your Personal Information

21.1 Refer to the Privacy Policy, which form part of these terms and conditions.

  1. Definitions

22.1 Capitalised terms used are defined in these terms and conditions. In these terms:

22.2 “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth)

22.3 “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.

22.4 “LoginID” means the email address that you provided to us as part of the registration process to use the Site.

22.5 “Product’ means each good or service that is advertised on the Site.